Return & Refund Policy

Returns & Refunds


We only accept returns/refunds within 30 days from your purchase, under conditions of:

1. We shipped the wrong item to you

2. We personalised the wrong name

3. The item has manufacturing defective


To be eliglible for returns/refund:

1. The item must be kept with receipt, in original condition & in original shipping container as received.

2. The item has no sign of use or damage.


Important Note


1. Discounted items / On-Sale items are not eligible for returns/refunds.

2. Customer will be responsible for paying the return shipping cost. We will not be responsible if the item is lost during return transit.

3. Personalised products (Engraving/Laser Cutting etc.), perishable goods are not eligible for returns/refunds.


Once we have checked and confirm the products, you will received your refund within fourteen (14) working days after the confirmation.

Please contact us through Whatsapp 010-3191071 or email us at to arrange for returns/refunds.