Returns & Refunds
We only accept returns/refunds within 30 days from your purchase, under conditions of:
1. We shipped the wrong item to you
2. We personalised the wrong name
3. The item has manufacturing defective
To be eliglible for returns/refund:
1. The item must be kept with receipt, in original condition & in original shipping container as received.
2. The item has no sign of use or damage.
1. Discounted items / On-Sale items are not eligible for returns/refunds.
2. Customer will be responsible for paying the return shipping cost. We will not be responsible if the item is lost during return transit.
3. Personalised products (Engraving/Laser Cutting etc.), perishable goods are not eligible for returns/refunds.
Once we have checked and confirm the products, you will received your refund within fourteen (14) working days after the confirmation.